Returns Policy
Last updated:
1. Your right to withdraw
Under the Consumer Contracts Regulations 2013, you have the right to withdraw from your purchase within 14 calendar days of the day you receive the goods, without giving any reason.
2. Condition of returned goods
To be eligible for a return and refund, the product must be returned in its original, unopened condition with the seal intact. Please note: under the Consumer Contracts Regulations 2013, the right of withdrawal does not apply to goods where the seal has been broken after delivery if the goods are unsuitable for return due to health protection or hygiene reasons. As KalaCore Daily Care is a food supplement for oral consumption, we cannot accept returns of products where the protective seal has been removed or broken.
3. How to initiate a return
To start a return, please contact us within 14 calendar days of receipt:
- Email: [email protected]
- Phone: +44 20 7946 0823 (Mon-Fri, 09:00-17:00 GMT)
We will confirm the return address and provide any necessary instructions by return.
4. Return postage
The cost of return postage is borne by the customer, unless the item was received damaged or incorrect, in which case we will cover the return cost.
5. Refund process
Once we have received and inspected the returned item, we will process your refund within 14 calendar days. As payment is collected on delivery (in cash or by card to the courier), refunds are issued by bank transfer or by reversing the card payment, as applicable. We will contact you to confirm the refund method.
6. Cancellation before dispatch
You may cancel your order free of charge at any point before dispatch - either during the telephone confirmation call or by contacting us directly. Once cancelled, no payment will be collected.
7. Declining delivery
As payment is collected on delivery, you are always free to decline the parcel when the courier arrives. The order will be cancelled automatically with no charge to you.
8. Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.
9. Contact
MARIA AMÉLIA GERARDO MONTEIRO · Travessa St. Mónica Tavares, 3, Abrantes, 5585-321, Portugal · [email protected] · +44 20 7946 0823